HESHAM's CV
HESHAM AHMED
Public Relations Professional
Profile summary
Strategic Public Relations Professional with 3 years of experience spanning public relations, client relations, and CRM administration in the GCC and Egypt. Recognized for building relationships with top-tier journalists, managing client relations departments, and coordinating large-scale events with over 500 participants. Committed to maintaining high standards of client service, data accuracy, and cross-functional team coordination.
Career highlights
Media Relations and Press Coverage: Built relationships with top-tier business and trade journalists, securing media coverage in leading outlets while implementing public relations strategies that boosted brand visibility by 20%.
Event Planning and Execution: Coordinated press conferences and events attended by 500+ participants, practical experience in large-scale event management and stakeholder communication.
Client Relations Management: Managed the Client Relations Department at a law firm, overseeing inquiries, complaints, and case follow-ups while coordinating with legal teams to ensure timely updates.
CRM Administration and Support: Maintained and updated the CRM system to ensure accuracy of client data and smooth workflow across departments, providing user support to increase team adoption.
Key skills
Professional experience
Directs the Client Relations Department, guiding service delivery and team communications across operations. Steered client inquiry workflows and case management alignment with internal legal teams. Shaped quality control standards and reporting frameworks for senior leadership review.
- Manages the Client Relations Department to maintain professional communication standards across all interactions.
- Oversees client inquiries, complaints, and case follow-ups to preserve service efficiency.
- Coordinates with legal departments for case updates and service delivery alignment.
- Develops client service policies, procedures, and quality control standards.
- Prepares reports and performance updates for senior management review.
Managed database administration, overseeing CRM systems and internal communications across departments, while coordinating workflow improvements, data accuracy protocols, and reporting processes to support executive decision-making.
- Provided user training and support sessions for staff members to increase system adoption rates and ensure effective daily use of the platform.
- Generated and analyzed sales and management reports to inform strategic decisions.
- Coordinated cross-departmental automation initiatives to enhance the overall user experience.
Coordinated public relations activities for the real estate portfolio, managing media communications and organizing large-scale corporate gatherings.
- Built relationships with top-tier business and trade journalists, securing media coverage in leading outlets.
- Coordinated press conferences and events attended by 500+ participants.
- Implemented PR strategies that boosted brand visibility by 20%.
Education
Public Relations department
Certifications
Languages
Arabic · Native
English · Professional